How would you handle this?

• March 4, 2010

We have had 4 people who have bought our software in the last 2 days, and within 3 minutes of purchase they put in for a refund. 3 of which that didnt even check their email for the download links. Now mind you we use paypal for one of our billing companies.
And as you know with paypal at times it is fairly easy to get a refund If you chose the dispute reason for a refund 2 of them have chosen the reason that no matter what you do they get there money back. Even though we send all the information to them. But when you have 5 people in the last 2 days do this it gets a little irritating to say the least. But when you know they are buying it just to get the software for free because they want a refund right away this is deceptive.
So this guy today buys it and then 3 mins later files a dispute saying he didnt get the email or the download link When we can see his every move on the site with the stats we have. and then emails us saying he didn’t even get the download, when we know he did. so now he has emailed all day wanting to argue and has sent like 50 emails saying he wants his money back that he didn’t get the software, Well we know he did. So How would you handle a customer like this?
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